|
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
|
|
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
|
|
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
|
|
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want. Each shipping
shipping address will have its own tax zone and fall under that specific tax jurisdiction.
If you live in the USA, the sales tax levied on a customer
depends on the tax jurisdiction he comes under. For instance, if you purchase items for
use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay
depend on the country you live in. The tax zones are the various jurisdictions under which
you could fall.
|
|
How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
|
|
Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.
|
|
How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
|
| |
| Top of page |
|
How do I check the status of my order?
To check the status of an order, click on the Order Tracking link. If you know your order number and the type of transaction, enter it and click on the Submit button. To view multiple orders, select the display type from the drop-down list and specify the desired period. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
|
|
What are the benefits of registration?
As a registered customer, you become entitled to special
discount schemes and promotional pricing offers.
|
|
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service Department; they will give you your login name and password. You can login and then change your password.
|
|
Can I place an order without registering my account?
Before you place an order with us, you must register with
us. We understand how valuable your time is and our registration has been designed to take
up not more than a few minutes of your time. Once you have registered with us, you need
not give your address and credit card details on future visits to our shop. This will save
you the trouble of entering this information on every purchase you make from us.
|
|
What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name
or your default E-mail address under "I am a registered user but forgot my password" and click on submit.
We will send your password to your default E-mail address.
|
| |
| Top of page |
|
Pricing And Discount
The price for each and every item on our online shop has been carefully decided to make sure that
you get the best value. We offer special discounts and promotions on selected items for
registered customers periodically. Set our shop in your browser's favorites list and check back often to avail
yourself of these great savings.
|
|
Payment Options
The only payment option available at our Online Shop is Credit Card. We accept VISA, MasterCard, American Express and Discover.
Select the option most suitable to you in the "Payment Method" area while creating an order.
For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address.
Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.
|
|
Tracking your order
Click on the Order Tracking link provided at the bottom of the page. If you know your order number and the type of transaction, enter it and click on the Submit button. To view multiple orders, select the display type from the drop-down list and specify the desired period. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.
|
| |
| Top of page |
